FAQ - LedModuleHub

The FAQ below contains our clients’ common concerns before purchasing LED signs. If you have other questions, please send them to contact@ledmodulehub.com

Shipping

Do you ship overseas?

How long will it take to get my order?

What shipping carriers do you use?

What Is Your Sales Tax Policy?

How Can I Check the Status of My Order?

How Can I Track My Order?

Shipping

Do you ship overseas?

How long will it take to get my order?

What shipping carriers do you use?

What Is Your Sales Tax Policy?

How Can I Check the Status of My Order?

How Can I Track My Order?

Technical

Do you offer custom-made orders?

Do you provide the protocol?

What’s the best way to communicate with the LED sign?

Do you offer technical support? How can I connect with your technical support?

Custom-made Order

How can I get a custom-made order?

Will I receive a digital design before producing the custom-made order?

How long is the processing time for a custom-made order?

Usually, the process lead time is 15 ~ 18 days, depending on the technique or order quantity. When we receive your custom-made order, we will contact you and communicate the details; according to our two parties’ conversation, we will send the solution and make the digital design for your confirmation. The order process lead time starts when we receive your confirmation about the digital design and related information.

Can I cancel the custom-made order?

For Led signs and customized orders, you can cancel or change the order within 12 hours; after 12 hours, your order can’t be cancelled.
About the customized orders, leads will communicate with you about the details; we hope you know this order is special and only for you; if you want to cancel, the order cancellation fee is a charge of 50% of the original purchase price will be applied.
Once your cancellation request is approved, we’ll refund the payment, but the bank or PayPal handling fee can’t be refunded since the bank or PayPal charged it.

If you have an issue or question requiring immediate assistance, click below to chat live with a Customer Service representative. we will reply within 6 hours!